Amazon Account Locked and How to Fix It Fast

AuthorNate Coleman, PriceYak.com

Article Overview:

Getting your Amazon account locked can be fixed quickly if you know what to do.

Dropshipping comes with a plethora of challenges from starting out to scaling up and everything in between. One issue that a lot of new sellers inevitably come across is the dreaded “ACCOUNT LOCKED” email they receive once sales really begin to take off. While this can bring profits to a screeching halt and leave you with a trail of unhappy customers, we have some solutions that can help get you back on track and selling again in no time.

Why did Amazon lock my account?

Amazon can lock your account for many different reasons, one of the most common being your billing information not matching up with credit card details and getting flagged for suspicious activity. Amazon might also lock your account after an order that uses secondhand Amazon gift cards. Another often cited issue and growing concern is high volume orders and/or refunds. If your account is new or not accustomed to a sudden increase in ordering volume, this could be a determining factor.

How do I fix an Amazon account locked after an order "for security purposes"?

There are several steps you can attempt to recover your locked Amazon account. The method you ultimately choose to pursue will likely be determined by the reason it was shut down. We’ll explore some of your options below and what course of action is best for your situation. We've dealt with thousands of locked Amazon accounts and unfortunately there's no guaranteed way to unlock it (and any 3rd party who guarantees and unlocked account and asks for money for this is trying to scam you!), but we can talk about some of the things that have sometimes worked.

Getting an Amazon account flagged for security purposes and reopened in a timely manner can seem like a daunting task. Navigating the network of customer service and account specialists takes time away from being able to grow your business and puts profits at risk.

Luckily, this can be one of the easiest Amazon account problems to remediate depending on what information is being flagged. As we mentioned previously, as long as you are being truthful, credit card discrepancies are often the root cause of these issues and can be fixed by simply updating, confirming, or correcting the information being requested.

So what can you do if you receive an email stating “Amazon account locked, your account has been locked for security purposes. Please check your email for instructions on how to unlock your account” ?

Follow these simple steps to get your Amazon account unlocked for security purposes:

1. Upload your document details directly to Amazon:

Uploading your documents is the fastest way to unlock an Amazon account.

  1. Locate and identify the last order confirmation email you received from Amazon.
  1. Click the provided link to access your account settings. This link should show most of the information needed except your order details.
  1. Open a product page and attempt to purchase it.
  1. The page should now display the message: ‘Your amazon account is locked, and orders are on hold’.
  1. Click on the “Add Document” tab and upload any and all requested information.

Tip: Make sure to sign in with your original email account. If you do not, you may not be able to upload any documents.

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2. Connect with Amazon via telephone:

An account supervisor or specialist is best suited to unlock your Amazon account quickly.

  1. If located in the US or Canada, use the phone numbers listed below: Domestic: 1-866-216-1072 or International: 1-206-266-2992
  1. If you get to an answering service, select option 2 for Amazon Prime Members.
  1. Once you get a representative on the line, request to speak with a supervisor. For this, you may have to provide additional verification details for proper identification.
  1. Once in contact with a supervisor, be sure to explain your situation and how your account was erroneously blocked.
  1. You can also ask for an account specialist to review and unlock your account as this may be faster.

Tip: Typically, customer service representatives will not be able to unlock your Amazon account. Almost all situations will need a supervisor or account specialist for fast resolution.

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3. Connect with Amazon using online chat:

Go straight to the source! Typically an account specialist can help unlock your Amazon account.

  1. Sign in to an active Amazon account. If you don’t have one available, create one using a new email address.
  1. Once logged in, contact support via the chat option.
  1. Provide verification details when needed and ask for an account specialist.
  1. Explain the situation and ask what steps are needed to unlock your Amazon account.
  1. An account specialist should be able to help you unlock your account or at the very least provide you with the necessary steps to do so.

4. Contact Amazon via email:

There are three primary ways to contact Amazon customer support via email. Contacting Amazon support using email has helped many users unlock their accounts quickly.

Sometimes multiple strategies need to be used in unlocking your Amazon account.

Email strategy #1: Reply to the Amazon Account Specialist

When your account gets locked by Amazon they will typically send notification to your registration email. You can often reply directly to an account specialist with the details requested for account verification.

If you did not receive this email notification, proceed to the next strategy for reaching someone that can assist.

Email strategy #2 : Email via the Amazon help center

  1. Visit the Amazon.com home page.
  1. Click the Sign-in button.
  1. Select the Need Help option.
  1. Then choose Other issues with sign in.
  1. Select the I cannot sign into my account option under Account & Login Issues.
  1. Draft an email detailing the issues you are currently dealing with, that your Amazon account was mistakenly locked and request that your account be reinstated.

Email strategy #3: Email the CEO

It can be easy to assume that emailing the CEO of any large corporation will result in silence, especially the largest online seller of goods in the world. But many high profile dropshippers have found success in sending a message directly to Amazon CEO Jeff Bezos at

Jeff@amazon.com.

While Mr. Bezos is most certainly not answering these requests, there is a dedicated team that can review your information and potentially be the key to getting your Amazon account back in good standing.

Tip: Since you will not be sending this message directly through the Amazon portal, be sure to include identifying information such as your full name and email address of the locked account.

“If your account is new or used infrequently Amazon may flag your account due to a short term increase in orders which can quickly stifle growth and any attempts to scale your operation.”

How do I fix an Amazon account locked for high volume orders and refunds?

Getting your Amazon accounts locked due to a sudden high volume of orders or refunds can be one of the most difficult policies to rectify. If your account is new or used infrequently Amazon may flag your account due to a short term increase in orders which can quickly stifle growth and any attempts to scale your operation.

While some sellers have found a short term solution to this by opening more accounts, this is not recommended and can easily become a logistical nightmare in managing several points of contact while running your store. Luckily, PriceYak has been helping many high volume dropshippers move away from using their personal accounts by fulfilling orders through our own network of Amazon Managed Accounts.

With our PriceYak Managed Accounts feature you will be assigned a virtual “wallet” to transfer funds into via Paypal. When someone purchases an item from your store, we’ll pull from this wallet, pay for the item on Amazon and have it shipped with a gift receipt to your buyer. Fulfillment and refunds are completely automated so there's no need to set time aside and manually process each and every order that comes through your store or worry about managing a team of VA’s.

The peace of mind that comes with knowing you don't have to worry about Amazon closing your accounts can be an invaluable asset when making plans to scale your business. The amount of time, capital and marketing that goes into running your business can easily be derailed by a simple overnight change in Amazon policy. To use our Amazon Managed Accounts, sign up at PriceYak.com and we’ll walk you through the setup process. Questions? Send us a message to sales@priceyak.com and we’ll be here to help!

Amazon Account Locked FAQ’s:

Q: What happens if I use incorrect/false information to get my Amazon account unlocked?

A: If you’ve used incorrect or false information to open your Amazon account, chances are all you need to do is provide them with the corrected details.

Q: Does Amazon have volume limits on how much I can sell per day?

A: As we mentioned previously, a sudden increase in volume can activate the Amazon anti-fraud system and may cause them to lock your account. Our advice, as a general rule when dealing with a new account, ship between 5-10 orders a day per account maximum and you should be just fine. This is a typical volume of orders that would ordinarily not cause any red flags but every situation is unique.

Q: Will Amazon lock accounts for using the Prime option?

A: No, Amazon will not lock an account simply for using Prime. Typically, there are more specific reasons such as incorrect account info or disregard for compliance policies that will cause the lock. If you are a dropshipper using Amazon's 5% cash back credit card to fulfill orders, Amazon may not like this use case and we've seen them remove Prime from accounts, but you'll likely still be able to access your account and place orders without Prime.

Q: Does Amazon frown on dropshipping? Are they actively trying to close my business?

A: Amazon does not want to shut down dropshippers. This has long been a myth within the dropshipping community when Amazon does in fact want and need dropshippers in order to maintain the breadth of market they have captured. However, if you are running your dropshipping business on high-discount secondhand Amazon gift cards or Prime, Amazon may try to curtail your business to prevent their own losses.

Q: What can I do if my credit card is blocking orders?

A: Unfortunately, Amazon will not assist with credit card related issues. If you Amazon account is locked due to your credit card provider, you will need to deal with them directly.

Q: Can I just open multiple Amazon accounts instead of unlocking my original account?

A: While this may seem like a good fix in the short term, unfortunately Amazon will eventually catch on and flag all accounts associated with the original fulfillment account. You'll always be playing a game of cat and mouse. But sometimes this is what it takes to outlast your dropshipping competition!